What do I need to open an account at Crex Casino?

You must be at least 18 years old to open an account at Crex Casino. During registration, you are required to provide your full name, email address, mobile number, and date of birth. KYC verification via national ID or passport will also be required before you can make withdrawals.

How do bonus wagering requirements work?

For example, if you receive a bonus of BDT 1,000 and the wagering requirement is 30x, you will need to place a total of BDT 30,000 in bets before the bonus can be withdrawn. The specific wagering requirement is listed on each bonus offer page. In accordance with Crex Casino's terms and conditions, not all games may contribute equally toward wagering.

If my account is closed, will I get my funds back?

If an account is closed due to a rule violation, a decision will be made following an investigation. If fraud is established during the investigation, the balance may be forfeited. If the account is closed for non-fraudulent reasons (such as self-exclusion or a personal request), the full valid balance will be returned.

How will I know when the terms and conditions change?

Crex Casino sends a notification to your registered email at least 7 days before any significant changes to the terms take effect. A pop-up notice is also displayed when you log in to the platform. The date of the most recent update is always shown at the top of this page.

Can multiple family members open separate accounts?

Multiple members of the same household may open separate accounts, but each account must use a different device and payment method. If more than one Crex Casino account is operated from the same device or payment account, the system may flag them as duplicate accounts.

crex casino | Terms and Conditions

1 General Terms & Conditions of Use

These terms and conditions ("Terms") of Crex Casino constitute a legally binding agreement between the company operating the Crex Casino platform and its users. These Terms apply to the website at https://crexcasino.com, the mobile application, and all associated services.

Crex Casino is an online gaming platform operating under an international gaming license. We serve players from Bangladesh and many other countries around the world. However, users residing in jurisdictions where online gaming is prohibited by law are not permitted to use this platform.

While these terms and conditions are provided in English, the authoritative legal document is the English version. In the event of any discrepancy, the English version shall prevail. Crex Casino reserves the right to amend these terms at any time.

These terms were last revised in January 2026.
Members will be notified of significant changes via email or platform notification.
Continued use of the platform following any changes will be deemed acceptance of the new terms and conditions.

2 Account Registration & Eligibility

To open an account at Crex Casino, you must meet the following eligibility requirements. These conditions are strictly enforced and no exceptions can be made.

Age: You must be at least 18 years old when opening an account. Crex Casino has a strict zero-tolerance policy against underage gaming.
One Account Rule: Only one account is permitted per person, household, device, or IP address. If multiple accounts are created, all of them will be closed.
Accurate Information: Accurate and complete information must be provided at the time of registration. False or misleading information may result in account termination at any time.
Password Security: You are solely responsible for keeping your account password confidential. Allowing any other person to access your account is strictly prohibited.

KYC Verification: For security purposes, Crex Casino may request a national ID, passport, or other documentation for identity verification at any time. Withdrawals may be placed on hold until verification is completed.

3 Deposits, Withdrawals & Financial Transactions

All financial transactions at Crex Casino are processed through secure payment gateways. We support popular mobile banking services in Bangladesh, making deposits and withdrawals fast and convenient.

Transaction Type	Minimum Amount	Maximum Amount	Processing Time	Status
bKash Deposit	BDT 200	BDT 50,000	Instant	Active
Nagad Deposit	BDT 200	BDT 50,000	Instant	Active
Rocket Deposit	BDT 300	BDT 30,000	Instant	Active
bKash withdrawal	BDT 500	BDT 1,00,000	1–24 Hours	KYC required
Crypto withdrawal	$10	$10,000	1–3 Hours	Active

Withdrawals must be made using the same payment method used for the original deposit.
KYC verification is mandatory for your first withdrawal.
As part of our anti-money laundering policy, high-value transactions may be subject to additional verification.
If a transaction is cancelled for any reason, the funds will be returned to your account.

Warning: Deposits or withdrawals using third-party accounts are strictly prohibited. If such activity is detected, the account will be suspended immediately.

4 Bonus & Promotion Terms

Bonus management is an important part of the Crex Casino terms and conditions. All bonus offers are subject to the following general terms. Each promotion may carry its own additional conditions, which will be stated on the relevant promotion page.

Wagering Requirement: Most bonuses require 30x to 50x wagering. This means the bonus amount must be wagered 30 to 50 times before it becomes withdrawable.
Bonus Expiry: Bonuses must generally be used within 7 to 30 days of being credited. Any unused bonus will be automatically cancelled once it expires.
Game Restrictions: Certain games may not be eligible for bonus play, or may only be played to a limited extent using bonus funds. This information will be specified in the details of each bonus offer.
Maximum Bonus Bet: A maximum bet of BDT 500 or the equivalent amount may be placed from a bonus balance. Exceeding this limit may result in the bonus and any associated winnings being voided.
One Bonus Rule: Using more than one bonus at the same time is not permitted.

To learn more about bonuses, visit our Promotions Page View.

5 Gaming Rules & Fair Play Policy

All games at Crex Casino are powered by internationally certified RNG (Random Number Generator) technology. This ensures that the outcome of every game is completely random and unbiased.

Live Casino games are hosted by professional dealers in real time and delivered through partnerships with trusted providers. For Sports Betting, odds are market-dependent and subject to change at any time.

If a game is interrupted due to a technical issue, the bet for that round will be refunded.
Betting history and results are stored in your account and can be accessed at any time.
Any dispute regarding a game outcome must be reported to the support team within 48 hours.
Crex Casino reserves the right to correct any payouts made in error due to technical faults.

6 Prohibited Activities & Anti-Fraud Policy

Crex Casino is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and may result in permanent account closure and forfeiture of any funds held in the account.

Bonus abuse or bonus hunting activities
Creating or operating multiple accounts
Using the platform for money laundering or any other illegal purpose
Using any software, bot, or automation tool to play games
Attempting to breach the security of the platform
Colluding or coordinating bets with other players
Using stolen payment details or cards

Warning: If fraud or illegal activity is detected, Crex Casino reserves the right to suspend the account without prior notice and report the matter to the relevant authorities.

7 Privacy & Personal Data Protection

Crex Casino takes the protection of your personal information seriously. We comply with international data protection regulations, and your data is never sold or shared with third parties.

Personal information provided at registration is used solely for account management and verification purposes.
All financial transaction data is kept secure using SSL encryption.
You can request to update or delete your personal information at any time.
For more details, visit our Privacy Policy Read.

8 Account Suspension & Closure Policy

Crex Casino reserves the right to temporarily or permanently suspend any account under the following circumstances. Such decisions are made to protect the security of the platform and the interests of other users.

In the event of a breach of these terms and conditions
If suspicious activity is detected on your account
If you fail to complete KYC verification
By order of a court or regulatory authority
If the account has been inactive for an extended period (more than 12 months)

Users may also request voluntary account closure at any time. Any valid balance must be withdrawn before the account is closed.

Inactive Account Fee: If there is no account activity for 12 consecutive months, an inactivity fee of BDT 150 per month may be charged, though the balance will never fall below zero.

9 Responsible Gaming Policy

Crex Casino believes gaming is a form of entertainment, not a source of income. We encourage all our users to play responsibly and take an active role in preventing problem gambling.

Deposit Limit: You can set daily, weekly, or monthly deposit limits.
Betting Limit: You can set a maximum bet per game or per day.
Self-Exclusion: You can temporarily suspend your access to the platform for a set period.
Reality Check: Option to receive reminders about gaming time at set intervals.

If you are experiencing any issues related to gaming, please contact our Responsible Gaming Visit the page and get in touch with our support team.

10 Dispute Resolution Process

Crex Casino follows a clear process for resolving any disputes in accordance with these terms and conditions. We believe every complaint deserves to be handled fairly.

Step One: Report the issue directly to our Live Chat or email support. Most issues are resolved at this stage.
Step Two: If the initial resolution is unsatisfactory, the matter will be escalated to our management team.
Step Three: If both parties cannot reach a resolution, the matter will be referred to a neutral third-party mediator.

An initial response will be provided within 48 hours of receiving any complaint, with a final resolution aimed for within 30 business days.

11 Terms & Conditions Update Policy

Crex Casino reserves the right to modify, amend, or update these terms and conditions at any time. Registered members will be notified at least 7 days in advance of any significant changes.

Minor updates (spelling corrections, clarifications) may take effect immediately.
At least 7 days' notice will be given for any changes to core policies.
Continued use of the platform after any changes will be considered acceptance of the updated terms.
If you do not wish to accept the updated terms, you may request to close your account.

12 Contact & Support

If you have any questions or comments about these terms and conditions, please get in touch with us. The Crex Casino support team is available 24/7, every day of the week.

Live Chat: Live chat support is available directly on the website or app.
Email: [email protected] (for general inquiries)
Support Page: FAQ page Answers to common questions are available here.

Use live chat for quick assistance. Responses are typically received within 2 minutes.

Terms & Conditions — Complete Usage Policy for Crex Casino

Summary of Key Terms

Account Eligibility

Deposits & Withdrawals

Bonus Terms

Security & Privacy

Responsible Gaming

Dispute Resolution

Table of Contents