Crex Casino Privacy Policy

1What Information We Collect

When you register and use our services at Crex Casino, we collect certain personal information. This collection is entirely voluntary and based on your consent. We never collect more information than is necessary.

Information collected during registration:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address and country
• Preferred currency and language

Information collected during KYC verification:

• Copy of National ID or Passport
• Driving license (as an alternative)
• Proof of address document (utility bill or bank statement)
• Selfie photo (for face verification)

Automatically Collected Information:

• IP address and device type
• Browser and operating system information
• Session Duration & Page Visit Data
• Transaction History & Gaming Activity

2How your information is used

Information collected at Crex Casino is used strictly for defined purposes. Our privacy policy ensures that your data will never be misused in any way.

Crex Casino uses your information for the following purposes:

• To complete account registration and the verification process
• To securely process deposits and withdrawals
• To prevent fraud and money laundering
• To provide customer support services
• To customize your gaming experience according to your preferences
• To meet legal obligations

3Cookie & Tracking Policy

Crex Casino's website and app use cookies and similar tracking technologies. These enhance your browsing experience and ensure the site functions properly. Cookie usage is fully transparent under our privacy policy.

Cookie types and purposes:

• Essential cookies: Used to maintain login sessions and security. These cannot be disabled.
• Performance cookies: Used to monitor site speed and performance. You can disable these.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics cookies: Used to analyze user behavior. These can be disabled.

You can manage your cookie preferences at any time through your browser settings. However, disabling essential cookies may prevent certain features of the site from working properly.

4Sharing data with third parties

Crex Casino never sells your personal information. However, limited data may be shared with trusted partners where necessary to deliver our services. Any such sharing is fully controlled and governed by our privacy policy.

• Payment processors: Necessary information is shared to process transactions (bKash, Nagad, Rocket, etc.).
• Identity verification services: Information is shared with licensed verification agencies for the KYC process.
• Cybersecurity Agency: Organizations that assist in preventing fraud and money laundering.
• Legal authorities: Providing information is mandatory when a legal order is received from a court or regulatory authority.

5Data retention period

At Crex Casino, your data is not retained beyond the period it is needed. Retention periods are defined in accordance with our privacy policy.

• Account information: Retained for the duration the account is active and for up to 5 years after closure.
• Transaction Records: Retained for a minimum of 7 years in compliance with financial regulations.
• KYC documents: Retained for regulatory purposes for up to 5 years after account closure.
• Support Chat Logs: Retained for up to 1 year after the issue is resolved.
• Cookie data: Deleted at the end of a session or when the browser is closed (for session cookies).

Once the retention period expires, Crex Casino securely deletes or anonymizes your data.

6Data protection security measures

Crex Casino uses industry-leading security technology to protect your data. At the heart of our privacy policy is a commitment to keeping your information safe at all times.

• 256-bit SSL Encryption: All data transmissions are carried out through encrypted channels.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall protection: A robust firewall is active to prevent unauthorized access.
• Regular security audits: Regular security testing is conducted by independent third parties.
• Staff training: All Crex Casino staff are trained in data protection.
• Data Masking: Sensitive information is masked when displayed to prevent internal misuse.

7Your Right to Privacy

Under Crex Casino's privacy policy, you have full rights over your own data. Your key rights are outlined below:

8Protection of Minors' Data

Crex Casino strictly prohibits participation by anyone under 18. In line with our privacy policy, no personal data from minors is collected or stored.

• Age verification is mandatory at the time of registration.
• Any user found to be under 18 will have their account immediately closed.
• Any data found to belong to a minor will be deleted immediately.
• Parents or guardians who have concerns can report them to our support team.

9Changes to the Privacy Policy

Crex Casino may update this privacy policy from time to time. We will notify you via email or an on-site notification before any significant changes take effect.

• You will be notified 30 days before any changes take effect.
• You may close your account if you do not agree with the updated policy.
• Continued use of the site after a policy change will be considered acceptance of the updated policy.
• Previous versions will be archived and made available upon request.

10Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, please contact the Crex Casino Data Protection Team. We are committed to resolving your issues promptly and effectively.

• Email: [email protected]
• Support: 24/7 support is available via live chat.
• Response time: 24–48 hours for general requests; 30 business days for complex requests.